Shipping policy
LAST UPDATED: July 23, 2026
1. NO PHYSICAL SHIPPING
1.1 Templixo, an individual entrepreneur (sole proprietorship) operated by Cody Grant Winters, located at 13705 Tab Dr, Northport, AL 35475, United States ("Templixo," "we," "us," or "our"), sells digital-only subscription products. Nothing sold through templixo.store (the "Site") is shipped, packaged, couriered, or physically delivered in any way. This Digital Delivery Policy replaces any shipping policy and describes how access to your subscription is delivered instead.
2. WHAT YOU RECEIVE
2.1 Your subscription grants electronic access to the Templixo template library, hosted online and designed to be used directly within Canva. No files are shipped to a physical address, and nothing is mailed to you.
3. HOW ACCESS IS DELIVERED
3.1 Access is delivered instantly by email. Immediately after your payment is successfully processed, you will receive an email at the address provided at checkout containing your order confirmation and instructions for accessing the template library associated with your plan.
3.2 In the rare event that the confirmation and access email is delayed, check your spam or promotions folder first. If you still have not received access within a reasonable time, contact support@templixo.store with your order details and we will resolve the issue promptly.
4. TECHNICAL REQUIREMENTS
4.1 To access and use the template library, you need a device with an internet connection, a modern web browser, and a Canva account (a free Canva account is sufficient for many templates; some templates or features may require Canva Pro, which is offered separately by Canva Pty Ltd and is not included in your Templixo subscription unless expressly stated).
5. ACCESS DURATION
5.1 Your access to the template library remains active for as long as your subscription remains active and in good standing. If your subscription is cancelled or a renewal payment fails and is not resolved, access to new templates will be discontinued at the end of your current billing period, as described in our Return and Refund Policy at https://templixo.store/policies/refund-policy.
6. DELIVERY ISSUES
6.1 If you experience a technical issue accessing the template library, such as a broken link, login problem, or missing access after a successful payment, contact us immediately at support@templixo.store or +1 415-662-4298 and we will work to resolve the issue as quickly as possible.
7. NO RETURN SHIPPING, NO PHYSICAL RETURNS
7.1 Because there is no physical product, there is no return shipping process, no packaging to send back, and no courier or tracking involved at any stage of your relationship with Templixo.
8. CONTACT US
8.1 Templixo
Attn: Cody Grant Winters
13705 Tab Dr, Northport, AL 35475, United States
Email: support@templixo.store
Phone: +1 415-662-4298