Refund policy
LAST UPDATED: July 23, 2026
1. SCOPE OF THIS POLICY
1.1 This Return and Refund Policy applies to all digital subscription products sold by Templixo, an individual entrepreneur (sole proprietorship) operated by Cody Grant Winters, located at 13705 Tab Dr, Northport, AL 35475, United States ("Templixo," "we," "us," or "our"), through the website templixo.store (the "Site").
1.2 Templixo sells digital-only subscription access to a library of Canva-compatible templates. No physical goods are sold, shipped, or delivered under any circumstance. This policy should be read together with our Digital Delivery Policy, available at https://templixo.store/policies/shipping-policy, and our Terms of Sale, available at https://templixo.store/policies/terms-of-sale.
2. NATURE OF DIGITAL SUBSCRIPTIONS
2.1 When you subscribe to a Templixo plan, you are granted immediate, instant access to our template library for as long as your subscription remains active. Access is delivered electronically by email at the moment your payment is processed, as described in Section 3 of the Digital Delivery Policy.
2.2 Because access to digital content is granted instantly and the content becomes available for viewing, downloading, and use immediately upon purchase, general "change of mind" refunds are not offered once access has been granted, except as required by law or as set out in Section 4 below.
3. CANCELLATION
3.1 You may cancel your subscription at any time through your account dashboard or by contacting support@templixo.store or +1 415-662-4298.
3.2 Cancelling your subscription stops future billing from the next billing cycle onward. Cancellation does not, by itself, entitle you to a refund of any amount already charged for the current billing period, except as set out in Section 4.
3.3 Upon cancellation, you will generally retain access to the template library until the end of the billing period you have already paid for, after which access will be discontinued.
4. CONSUMER GUARANTEES AND STATUTORY RIGHTS
4.1 Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the law of the country in which you reside, including, where applicable, the consumer guarantees available to Australian consumers under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
4.2 Where the Australian Consumer Law or another applicable consumer protection law entitles you to a remedy — for example, if access to the template library fails to be provided, is not fit for the purpose for which digital subscriptions of this kind are commonly acquired, or is materially different from the description provided at the time of purchase — you may be entitled to a refund, credit, or other remedy required by that law. To make a claim under this section, contact support@templixo.store with your order details and a description of the issue.
4.3 We assess claims made under Section 4.2 on a case-by-case basis and will respond within a reasonable time.
5. BILLING ERRORS AND DUPLICATE CHARGES
5.1 If you believe you have been charged in error, charged twice for the same billing period, or charged after a cancellation was properly submitted, contact support@templixo.store as soon as possible. Verified billing errors will be corrected and any amount incorrectly charged will be refunded to your original payment method.
6. HOW REFUNDS ARE ISSUED
6.1 Where a refund is approved under this policy, it will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
7. NO PHYSICAL RETURNS
7.1 Because all products sold by Templixo are digital, there is no physical item to return, and this policy does not involve shipping, packaging, couriers, or tracking of any kind.
8. CONTACT US
8.1 For any question about this Return and Refund Policy, contact:
Templixo
Attn: Cody Grant Winters
13705 Tab Dr, Northport, AL 35475, United States
Email: support@templixo.store
Phone: +1 415-662-4298